Hello. Yesterday I got a Trojan horse virus called Coupon Monkey on my Dell laptop with Win 7 Home Premium and ZoneAlarm firewall. AVG anti virus notified me but could not removed it. I tried to fix it but no luck. Is there an effective and simple way that is able to catch and remove Trojan horse Generic_r.CIW virus completely? Any help will be appreciated.
What is Coupon Monkey?
Coupon Monkey is a dangerous infection which has been more and more common to computer users recently. It becomes a PC problem which thousands of users must face with every day. Because of its ability to infect computers all over the world and ability to destroy hardware component, it becomes a really pain to PC users. This is a network crime. It is designed to attack many Windows operating system including Windows XP, Windows Vista, Windows 7 and Windows 8 all over the world. In most cases, the Trojan horse virus attack goes into target computer by clicking the link which has been implanted with this virus. Some e-mail attachments and some unsafe free resources will cause this virus infection as well.
It is never to be too carefully when you are on the Internet. The Internet does makes great contribution to the human beings development. But it also brings bad effects. The most popular one known to all is virus problem. As one in that field, Coupon Monkey can significantly slows down the computer speed. That's not the only thing it does. When the users are trying to run some programs, they may get errors from time to time. The same happens when they try to open some folders on the infected machine. Also, if you are able to get a program open, it is still possible for you to get warning message from your security tools to inform you of the virus infection.
With this virus inside the computer, various unwanted symptoms may be shown on computer. Your browser may keep redirecting you to other pages, and crazy and annoying pop-up window may be filled with your whole screen to interrupt your browsing activities. Besides, unknown toolbar is added on your browser and doesn't allow you to uninstall it. Therefore, it is advised users to follow the manual removal instruction to remove Coupon Monkey as quickly as possible.
Preventive Steps to Avoid this virus
Generally Trojan horse virus automatically gets installed without any user's knowledge. It enters your PC while downloading online games, music and video codec from unauthorized sites. So, you should follow following tips to prevent virus infection.
1.Always download programs or any kind of videos from an authorized website
2.Never click on unknown links
3.Take caution while opening any email attachments
In this way you can prevent your PC from Trojan horse infection. However, if your system is affected by this dangerous virus then don't get panic remove Coupon Monkey immediately to minimize further damages.
Manual Removal Guides:
1.Reboot the PC and keep pressing F8 key on the keyboard upon PC startup but before logging in. Hit the arrow keys to choose "Safe Mode with Networking" option, and then tap Enter key to enter Safe Mode with Networking.
2.Find Ctrl, Alt, and Delete these 3 keys and then press them together to open task manager to end the process related to this Trojan, the name of the process of it is random.
3.Try to find Folder Options in Control Panel, select the View tab, and then tick Show hidden files and folders and non-tick Hide protected operating system files (Recommended) and then click OK.
4.Open Registry entries. Search malicious files and registry entries related to Coupon Monkey and then remove all of them.
5. Delete all add-ons related to Coupon Monkey from the browsers
Google Chrome
Click on wrench icon-> locate Tools-> click on Extensions-> click on the bin icon or uncheck the items related to Coupon Monkey.
Internet Explorer
Click Tools>select "Manage Add-ons">"search providers">set Yahoo or other reputable search engine as your default one>go to "search results">remove its add-ons
Mozilla Firefox
Click on Firefox button-> click on Add-ons-> search for all the extensions of Coupon Monkey from the list-> click on the Remove button on each line.
In summary
As it is discussed, the Coupon Monkey virus does great harm to the target computer. It is designed to damage the contaminated system and pilfer important information from unknown computer users. In fact, the Trojan corrupts your computer greatly to cause system crash and computer freezing problems. It slows down the system performance and affects executable programs greatly. Most of your favorite settings are typically changed unexpectedly. As a matter of fact, many executable programs are corrupted by this Trojan to function normally, especially the anti-virus program.
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